Level 4 Network Engineer Apprentice

  • Devon, United Kingdom
  • Full Time
  • Soft Egg
  • Entry Level

You don’t need to go to university to kickstart your career!

Do you want to be learning whilst you are earning and keeping up to date with the latest technology?

By choosing Primary Goal as your training provider not only will you be learning whilst you're earning you will also be keeping up to date with the latest technology. 

We are recruiting on behalf of Soft Egg where you will gain valuable experience as a Level 4 Network Engineer. We pride ourselves on the support we give our apprentices, you won’t be left on your own to figure things out, we will support you throughout your apprenticeship journey together with your employer!

About the Employer:

Soft Egg was founded by Ed Hyde and Paul Guinane to address the IT needs of schools. They saw a tremendous gap in the quality of IT support and services that schools received and the kind of support they really needed.

They wanted to address this gap, enabling children, teachers and administrative staff in schools to perform their very best with a highly supportive and pro-active IT company which focused uniquely on schools.

Soft Egg started life in Wokingham in 2008 with a good 100 mile catchment area. They quickly expanded into Bristol and its surrounding areas. By 2012 Soft Egg were working with enough Devon schools to open a small office in Exeter and soon expanded into Somerset and surrounding areas. Soft Egg continues to grow and expand through good word of mouth, recommendations and an innovative approach to IT in Education.

About the Opportunity:

As an apprentice you will be working in an IT role and carrying out the following duties:

  • Resolve problems associated with operating systems, networks, software, hardware, printers etc.
  • Service desk support– diagnosis of IT issues and supporting users remotely using remote connection tools.
  • Installation of new software and hardware
  • Maintain and fix other computing equipment
  • Assist in system upgrades and system maintenance
  • Liaise with third party suppliers such as Internet Service Providers and vendors 
  • Support with technology asset management
  • Supporting staff to implement new technologies in the workplace
  • Working with a range of technology hardware -Android, Windows, Mac
  • Supporting software implementation
  • Supporting the use of database systems
  • Use of a ticketing system for task allocation/monitoring

What you will be doing:

Do you want to use your passion for technology in a business environment to support service users with technical IT related issues, integrating digital technologies and developing digital solutions? This could involve email, telephone or face to face support on infrastructure, network principles, systems and architecture, mobility, device and cloud fundamentals. The apprentice will also have the opportunity to engage with a range of media and software, both on a development and operational level.

Please note that this role will be based in multiple schools across Devon so access to a vehicle and business purpose insurance is essential.

The training you'll be provided with:

  • Comprehensive digital pre-apprenticeship induction programme (including health and safety, safeguarding, PREVENT, technical and curriculum specifics)
  • Level 4 Network Engineer apprenticeship standard
  • e-learning training materials
  • Specialist vendor and technical certificates- e.g. CompTIA
  • Access to practice labs to develop technical competency
  • Monthly assessor visits and competency checks
  • Support desk (technical and pastoral)
  • Personal Learning and Thinking Skills and Key Skills development
  • Employment Rights and Responsibilities module

You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions and support. Our apprentices love being able to help each other!

As one of our apprentices you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support.

Desired Skills:

  • Must have GCSE pass grades or equivalent in English and Math
  • Must have IT specific qualification at either A-level or Level 3 Apprenticeship, or other relevant qualifications
  • Good communication skills
  • Relevant experience in an IT and/or networking related role
  • Experience in a technical support environment
  • Full and valid UK driving licence
  • Roadworthy car with valid insurance allowing you to travel on business work
  • Technical knowledge of:
  • WAN and LAN networking technologies
  • Fault finding and technical troubleshooting
  • Networking infrastructure- switching, routing and firewall

Working Week:
37.5 hours per week - working pattern to be confirmed. Flexi hours are available. 

Hourly rate:
£20,000 per annum with mileage paid.  

Expected Duration:
27 months

Where a Primary Goal apprenticeship can take you:

This is a great opportunity for you to develop skills that will enhance your career in IT. With a Primary Goal apprenticeship, you will gain the knowledge to be able to move into a technical or curriculum-focused role. The opportunities are immense!


Disability Confident: Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team.


PLEASE NOTE that we will require a copy of your personal CV.

When completing your CV, please consider the job description and the role you are applying for.

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