ICT Apprentice
You don’t need to go to university to kickstart your career!
Do you want to be learning whilst you are earning and keeping up to date with the latest technology?
By choosing Primary Goal as your training provider not only will you be learning whilst you're earning you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using CompTIA practice, learn and labs provided to you as part of your apprenticeship, you'll be able to prepare yourselves for the following exams:
- CompTIA A + (Exam 1 and 2)
- CompTIA Cloud Essentials
Main purpose
An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.
Duties and responsibilities
· Provide technical support to customers both internal and external through a range of communication channels
· Install and configure relevant software and hardware as appropriate for example mobile apps, printers, projectors, scanners and cameras.
· Address IT issues by prioritising in response to customer service level agreements
· Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
· Support the roll-out of upgrades or new systems or applications
· To provide first and second line IT and AV support services to end-users
· Configure, test, and deploy end-user devices including laptops, tablets, desktop PCs, phones, and printers.
· Ensure that all aspects of support processes are documented and kept up to date.
· Manage (create, amend, delete and report) user accounts on all education systems including m365, Active Directory and other learning and administrative school systems.
· Assist in the onboarding process of new starters, ensuring that all PCs, laptops, software, peripherals, accounts are working on the first day.
· Assist with the deployment of computers, including mobile devices to end-users
· Ensure all classrooms and equipment are maintained and in optimum working order.
· Provide administrative and project implementation support.
· To assist in the provision of school-wide systems and services.
· To maintain and support all school end-user devices and peripherals.
· Maintain the IT asset and configuration management databases.
· Ensure that end-user systems and services meet health and safety requirements.
· To provide instruction to end-users in the use of end-user IT and AV facilities and services.
Generic Responsibilities of all Active Learning Trust Employees
- To consistently uphold the Trust’s Aims, Visions and Values.
- To work in a co-operative and polite manner with all stakeholders and visitors to promote and enhance the reputation of the academies and Trust.
- To work with children and young people within the framework of the academy in a courteous, positive, caring, and responsive manner.
- To take an active and positive role in the Trust’s commitment to the development of staff and review procedures, undertaking training as required.
- To act in a professional way that is consistent with the values and expectations of the Trust.
- To be responsible for promoting and safeguarding the welfare of children and young persons.
Please note that this is illustrative of the general nature and level of responsibility of the role. It is not a comprehensive list of all tasks expected to be carried out. It will be reviewed in conjunction with the appraisal process and planning for the next academic year. It will be reviewed, and it may be subject to modification or amendment at any time after consultation with the holder of the post. The duties may be varied to meet the changing demands of the Trust at the reasonable discretion of the Reports to Manager
The training you'll be provided with:
- Comprehensive introductory modules to technical concepts
- Level 3 Information Communications Technician apprenticeship standard
- Training for all pathways of your IT career (support technician, network technician, digital communications technician)
- Specialising in a portfolio of evidence for the Support Technician pathway
- e-learning training materials
- Bi-weekly virtual classroom training on all options of the apprenticeships
- Access to virtual labs to develop technical competency.
- Monthly work-based coaches visits and competency checks.
- 9 am – 5 pm Support desk for technical support
- Personal Learning and Thinking Skills and Key Skills development.
- Option for vendor and technical certificates- e.g. CompTIA
As one of our apprentices you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support.
We are looking for someone who:
- Has a true passion for technology.
- Feels confident using hardware, software, and other technical devices.
- Has good communication and interpersonal skills.
- Has a passion to learn with enthusiasm and motivation to achieve success.
- Loves helping others and enjoys working with people of all ages.
- Is committed to complete the full apprenticeship programme.
- Has the ability to work well in a team and independently using their own initiative.
- Has a true passion for new and emerging technology. Is enthusiastic about digital developments and has an active interest in IT keeps up to date with current technology and trends.
Working Week:
Full time – 37 hours per week.
Salary:
£23,565 per annum.
Desired Qualifications:
We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or Functional Skills Level 2 in English and Maths.
Expected Duration:
15 months and 4 Months End Point Assessment
Where a Primary Goal apprenticeship can take you:
This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).
We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.
Disability Confident: Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team.
PLEASE NOTE that we will require a copy of your personal CV.
When completing your CV, please consider the job description and the role you are applying for.